Terms and Conditions

- Promark Electronics -

Dear Customer

We thank you for your order. All quotations or sales by Promark Electronics Inc. (hereafter “Promark” are subject to the terms and conditions as set forth, and in addition to those of the front of this document. We appreciate your trust and we will do our best to provide you with top quality service. Our conditions of sale are the following:


1. Purchase Terms

The terms and conditions set forth in this order-slip or bill-slip constitutes the entire agreement concerning the sale and purchase of the goods (“Products”) covered hereby. No statement description, warranty, guarantee condition or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Promark shall be construed to enlarge, vary or override in any way thereof any of these conditions.

This agreement supersedes all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between the parties with respect to the subject matter hereof, including without limitation any purchase orders or similar documents heretofore or hereafter submitted by the Customer with respect to the purchase of any Products.

Without limiting the foregoing, the purchase and sale of Products hereunder is expressly conditioned upon the Customer’s agreement to the terms and conditions herein contained. Acceptance by Customer is limited to and conditioned upon Customer’s assent to these terms and conditions. Neither Promark’s commencement of performance or delivery shall be deemed or constituted as acceptance of Customer’s supplemental or conflicting terms and conditions. Payment of a deposit or of the purchase price in full or acceptance of the Products by Customer shall constitute such agreement without any further action or execution of any writing by the Customer. THESE TERMS AND CONDITIONS MAY ONLY BE WAIVED OR MODIFIED IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF PROMARK.

All Products are sold as non-cancellable and non-returnable (NCNR) as they are custom in nature, intended for a specific customer and a specific purpose.

2. Payment

Except as otherwise stated, the terms of payment are Net 30 days from the invoice date. Purchaser may not set off any amounts owing to Promark.

Purchase price is payable by a cheque, wired transfer, cash or in advance with the use of a credit card. If the Customer fails to make payment as required, Promark may suspend the delivery of the shipment, or any further shipment until payment is made in full.

Promark reserves the right to establish and/or change credit and payment terms extended to Customer when, in Promark’s sole opinion, Customer’s financial condition or previous payment record warrants such action. Further, on delinquent accounts, Promark shall not be obligated to continue performance under any agreement with Customer.

3. Approval of order

The order will only be binding from the moment that the order acknowledgment has been approved by Promark or any other duly authorized person.

4. Prices

The prices of the Products are those specified on the front of Promark’s invoice. Pricing for undelivered Product may be increased in the event of any increase in Promark’s cost, change in market conditions or any other causes beyond Promark’s reasonable control. Price quotations, unless otherwise stated, shall automatically expire thirty (30) calendar days from the date issued and may be cancelled or amended within that period upon notice to Customer.

Unless otherwise agreed to in writing by Promark, all prices quoted are exclusive of transportation and insurance costs, duties, and all taxes including, but not limited to, federal, state, provincial and local sales, excise, value added, goods and services taxes and any other taxes. Customer agrees to pay these taxes unless Customer has provided Promark with an exemption resale certificate in the appropriate form for the jurisdiction of Customer’s place of business and any jurisdiction to which Products are to be directly shipped hereunder, or unless the sale is otherwise exempt from these taxes. Customer agrees to indemnify and hold Promark harmless for any liability for tax in connection with the sale, as well as the collection or withholding thereof, including penalties and interest thereon. When applicable, transportation and taxes shall appear as separate items on Promark’s invoice.

5. Credit Approval

Shipment, delivery and performance of all work hereunder are subject to the approval of Promark’s credit department. Promark may at any time decline to make any shipment or delivery or perform any work except upon receipt of payment in advance or upon such other payment terms as are acceptable to Promark’s credit department.

6. Delay for delivery

The Products will be delivered in approximately the delay as quoted and specified on the order acknowledgment.

7. Shipment and Delivery

Deliveries of Products, title (subject to any lawful reservation of Promark’s security interest) and risk of loss pass to Customer EXW Promark’s facility per INCOTERMS 2010. Customer is responsible for all demurrage or detention charges. Any claims for shortages or damages suffered in transit must be submitted directly to the carrier. All shipping dates are approximate and not guaranteed. Promark reserves the right to make partial shipments. Promark is not bound to tender delivery of any Products for which Customer has not provided shipping instructions. If shipment of Products is postponed or delayed by Customer for any reason, including a Force Majeure Event, Promark may move Products to storage for the account of and at the risk of Customer and the Products will be deemed delivered. Products may not be returned except with the prior written consent of Promark, which may include additional terms.

Promark will not be liable for any failure in performance of delivery of shipment of Products or for any damages suffered by the Customer by reason of such failure or delay when the reason for such failure or delay is beyond Promark’s control or not.

If Promark believes in good faith that Customer’s ability to make payments may be impaired or if Customer shall fail to pay any invoice when due, Promark may suspend delivery of any order or any remaining balance thereof until such payment is made or cancel any order or any remaining balance thereof, and Customer shall remain liable to pay for any Products already ordered by Customer.

8. Inspection and Acceptance

Unless otherwise agreed in writing signed by Promark, Customer shall inspect Products upon receipt at the first delivery destination. Customer’s failure to inspect Products and give written notice to Promark of any alleged defects or non-conformity within ten (10) days after receipt at first delivery destination shall constitute Customer’s irrevocable acceptance of Products delivered. Notice of any latent defect must be delivered to Promark in writing within ten (10) days of start-up.

No returns may be made without a Return Material Authorization (RMA) form issued by Promark. If the Customer refuses to accept delivery or returns any Products without an RMA, then such Products shall be held for twenty (20) days after which the item may be disposed of at Promark’s discretion without crediting the Customer’s account.

9. Non-liability – Force majeure

Notwithstanding any other provision herein contained or contained in the order-slip or bill-slip, Promark shall not be held liable for any loss or damage caused by the non-performance of its obligations attributable to the Promark being delayed or prevented because of a strike, inability to get materials or services, riots, sabotage, war, act of God, a supplier’s or manufacturer’s bankruptcy or insolvency, or any other reason that is beyond the reasonable control of the Promark.

Promark shall retain all right, title and interest in and to the intellectual property (including without limitation all specifications) developed and/or owned by Promark prior to the purchase of Product(s).  No purchase of Product(s) will cause any intellectual property to transfer from Promark to purchaser.

Purchaser warrants that it has the right to provide to Promark with any drawings and/or material it provides and Promark’s use shall not cause Promark to infringe on any third-party intellectual property right whatsoever.  Purchaser hereby agrees to indemnify Promark from and against any and all costs, damages or awards (including legal fees) resulting from any actual or claimed infringement.

10. Cancellation

This agreement is not cancelable after it has been accepted by Promark. If Customer cancels this agreement, Customer agrees that it will forfeit any deposits delivered to Promark under this agreement and will indemnify Promark against and will reimburse Promark the full Purchase price for any and all damages, losses, charges or other costs Promark may incur as a result of such cancellation, including, but not limited to, any additional charges that Promark may incur, direct and indirect costs related to this agreement and lost profits.

11. Limited Warranty

Promark warrants that new and unused Products furnished by Promark are free from defect in workmanship and material as of the time and place Promark makes delivery. Also, where Promark undertakes to perform or assist in any servicing, installation, demonstration, repair or replacement, Promark warrants that its performance or assistance will be free from defect in material or workmanship. Promark’s warranties are extended only to the original purchaser and may not be assigned to any subsequent Customer. In the case of Promark’s breach of warranty or any other duty with respect to the quality of any Products, the exclusive remedies therefor shall be (i) repair; (ii) replacement; or (iii) return of the purchase price (less reasonable depreciation) on authorized return of the Products. Selection among these three remedies shall in each case be at Promark’s sole option. Any such claim against Promark must be made promptly in writing and promptly pursued by Customer within one (1) years following the shipment date, following which all of Promark’s warranties and other duties with respect of the quality of the Products or of any services or replacement goods furnished by Promark in connection therewith shall be conclusively deemed to have been satisfied, all liability therefor terminates, and no action for breach of any such warranty or duty against Promark may thereafter be commenced.

In no event shall this warranty apply to any Products which have been subject to misuse, misapplication, negligence, accident, modifications or tampering, or any attempts by Customer or anyone other than Promark to repair or replace the Products or any part thereof, nor shall it apply to Promark’s product components used other than in Promark’s Products for which the same were designed.

Customer will reimburse Promark for any and all costs of the non-warranty replacement parts paid for by Promark in connection with any repairs or services hereunder (including freight and other shipping charges).


12. Export Control

Certain Products may be subject to export controls under the Laws of the United Stated of America and other countries. Customer must comply with all such Laws and not export, re-export or transfer, directly or indirectly, any such product except in compliance with such Laws. Products sold by Promark cannot be transferred, sold or re-exported to any party on the Entity List or Restricted Person List of the U.S. Department of Commerce, Bureau of Industry and Security (BIS), any party designated by the U.S. Treasury Department’s Office of Foreign Assets Control, and any party debarred or sanctioned for proliferation or terrorism reasons by the U.S. State Department. Products sold by Promark are not designed, intended or authorized for use in life support, life sustaining, nuclear, or other applications in which the failure of such Products could reasonably be expected to result in personal injury, loss of life or catastrophic property damage. If Customer uses or sells the Products for use in any such applications: (1) Customer acknowledges that such use or sale is at Customer’s sole risk; (2) Customer agrees that Promark is not liable, in whole or in part, for any claim or damage arising from such use; and (3) Customer agrees to indemnify, defend and hold Promark harmless from and against any and all claims, damages, losses, costs, expenses and liabilities arising out of or in connection with such use or sale.

13. Force Majeure.

Promark shall be excused from any performance pursuant to the terms hereof or any Customer’s order for reasons beyond Promark’s control which render Promark’s performance impossible or impracticable, including, without limitation, strike, riot, fire, war, late or non-delivery by Promark’s suppliers, lack of shipping space, assertion by third parties of infringement claims, domestic and foreign governmental actions and regulations, and all other contingencies beyond Promark’s control.

14. Notice

Any notice required or permitted to be given to either party shall be sufficiently given if delivered personally or sent by prepared registered mail or transmitted by email, telex, telefax or other form of recorded communication to the party at the address and fax numbers provided by such party. A notice delivered to the party to whom it is addressed shall be deemed to have been given and received on the date it is delivered at that address provided that if the date is not a business day then the notice shall be deemed to have been given and received on the third business day next following the date of its mailing. Any notice transmitted by email, telex, telefax or other form of recorded communication shall be deemed given and received on the first business day after its transmission.

15. Language

The parties acknowledge having expressly required that this document and all present or future notices, requests, agreements and any other writings in relation thereto be drawn in English. Les parties déclarent avoir expressément requis que cette document et tous les avis, demandes et documents actuels ou futures s’y rapportant soient rédigés en anglais.

16. Error of calculation

All errors of calculation in an order or invoice will be corrected by the Promark as soon as possible.

17. Late Payment Interest

Any payment due and payable shall bear interest as of the Due Date and shall continue to accrue such interest until payment of the amount due is made. The interest rate to be applied to any payment not paid by the Due Date shall be equal to the lesser of either (a) 12% per annum or (b) the maximum rate permitted by applicable Quebec law on such date, and shall apply until full payment is made. Customer shall be liable for costs of collection, including reasonable attorneys’ fees and court costs, in any action to collect past due amounts.

18. Proper Law of Contract

This contract shall be governed by the laws of the Province of Quebec, Canada and the laws of Canada applicable therein. Any dispute, question or remedy howsoever arising shall be determined exclusively by the Courts of the district of Montreal, province of Quebec, Canada.

19. Miscellaneous

For purposes of this Agreement “business day” means any day except Saturdays, Sundays and Statutory holidays applicable in the Province of Quebec.


Our Culture

A family business since 1987, we embody family values, with our customers and our employees.

Understanding our customers, and responding to their ever changing needs is essential to our customer centric approach.

Every product we manufacture is custom, and therefore every customer experience is custom.  We strive to lead our industry, continuously innovating through our use of technology, allowing us to provide best value to our customers.



Promark Electronics, a manufacturer of interconnect products since 1987, strives to work in partnership, hand in hand with our customers, to understand their challenges and solve them.

Using technology, we are constantly innovating, driving value for our customers, and empowering our employees to provide a meaningful contribution to our business.









Ethics and Compliance Overview

Promark strives to uphold the highest standards of integrity in all we do and is committed to full compliance with applicable laws, rules and regulations. The industry we work in is unique, and regulated differently from other industries.  Practices that are accepted or common in other industries may not be accepted or lawful in ours.  As all of our business dealings are directly attributable to the conduct of our employees, compliance and knowledge of the applicable regulations is the responsibility of each and every employee.  We as well require suppliers, as external partners to our business to comply with our standards as listed below with regard to ethical and compliant business practices.


We provide a work environment that encourages employees to openly communicate with their manager; we strive to promote ethical behavior, without fear of retaliation for concerns raised in good faith.  Retaliation against any employee, who seeks advice, raises concerns or reports misconduct, is prohibited and will not be tolerated.


Employees have an obligation to seek advice when needed, to raise concerns and to report suspected or known violations of law, regulation or Company policy.  If you know or have a suspicion that something is not right, seek help or advice immediately.  You do not have to give your name to make a report. You should direct your questions or concerns to your manager, Human Resources.


Anti-Bribery & Corruption

Promark will never offer, pay, solicit or accept bribes in any form, either directly or indirectly. We will not participate in any kind of corrupt activity, either directly or through any third party. We will take disciplinary action against employees who are found to be giving or taking bribes or who offer, promise or give any improper or corrupt financial or other advantage. This may lead to dismissal or termination of employment and, if appropriate, criminal proceedings. We will terminate business relationships with any agent or third party representative that violates any provision of this Policy. We will not hide or fail to record properly our activities, or falsify any company records or accounts.


Guidance Information Bribery is offering, providing or receiving something of value, including cash, gifts, hospitality or entertainment, to persuade someone to do something or as a reward for something improper or illegal. Any demand for, or offer of, a bribe in whatever form to any company employee or representative must be rejected and reported immediately to your Line Manager.


Corruption involves, but is not limited to, any of the following types of activities: bribery, extortion, fraud, deception, collusion, abuse of power, embezzlement and money laundering.



Promark, in its sole discretion, reserves the right to take appropriate disciplinary action, up to and including immediate termination of employment for just cause, in cases where an employee has committed an act of misconduct.


The following are examples of some actions that may lead to termination.   This list is simply representative and is not all inclusive:


  • Legal, regulatory or compliance violations
  • Violation of Company policies, procedures, guidelines, standard operating procedures or principles, including Promark’s non-discrimination, non-harassment or workplace violence policies
  • Failure to comply with Promark’s values
  • Providing false information (such as on an application for employment) or falsifying information (such as on expense reports, drug sample records or any other Company document or record)
  • Unauthorized use or disclosure of Promark’s confidential or proprietary information or trade secrets
  • Theft, sabotage or dishonesty, insubordination or willful neglect of duty
  • Possession of weapons, firearms or incendiary devices on Company premises
  • Any other action that causes either actual or potential loss, including reputational loss to Promark or employees, damage to Company or employee property, and physical injury to employees.


Freedom of Association & Collective bargaining

Promark freely allow employees’ lawful rights to associate with others, form, and join (or refrain from joining) organizations of their choice, and bargain collectively, without interference, discrimination, retaliation, or harassment.

We uphold the freedom of association of its employees and the effective recognition of the right to bargain collectively.


Non-Discrimination in Employment

Promark is an equal opportunity employer. Promark is committed to implementing, applying and upholding the principles of the applicable provincial human rights legislation, to ensuring that our employees and potential employees are evaluated on the basis of business needs, merit, qualifications and ability, and without regard to prohibited factors such as race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex (including whether a woman is or may become pregnant), sexual orientation, age, gender expression and gender identity, marital or same sex partnership status, family status, disability or other prohibited grounds of discrimination as may be recognized by applicable provincial human rights legislation.


This non-discrimination policy applies equally to all employees, healthcare professionals, patients, customers, vendors and any other person who comes in contact with our employees. This non-discrimination policy also applies to all policies and procedures relating to recruitment and hiring, training, promotion, transfer, displacement, suspension, compensation, benefits, termination and all other terms and conditions of employment.


All Promark employees are required to cooperate fully in the fulfillment of this non-discrimination policy.  Violations of this policy will result in disciplinary action up to and including termination of employment for just cause.


Policy Against Human Trafficking and Modern Slavery

Promark is committed to a work environment that is free from human trafficking and slavery, including forced labor and unlawful child labor. Promark will not tolerate human trafficking or slavery in any part of our organization. This policy reflects Promark’s Code of Conduct and our core values to protect and advance human dignity and human rights in our business practices. This Policy applies to all personnel employed by Promark including, but not limited to, Promark’s employees, officers, temporary employees, contingent workers, casual staff, and independent contractors, as well as Promark’s vendors, customers and partners.


Promark prohibits trafficking in persons and slavery. Promark employees and others through whom Promark conducts business must not engage in any practice that constitutes trafficking in persons or slavery and must comply by all applicable law and contract. This includes, but is not limited to, the following activities: engaging in any form of trafficking in persons; procuring commercial sex acts; using forced labor in the performance of any work; denying access by an individual to the individual’s identity or immigration documents, such as passports or drivers’ licenses, regardless of issuing authority; using misleading or fraudulent practices during the recruitment of candidates or offering of employment/ contract positions regarding the key terms and conditions of employment; using recruiters that do not comply with local labor laws of the country in which the recruiting takes place; charging applicants/ candidates recruitment fees.

Promark and its employees will cooperate fully with the appropriate governmental authorities in audits or investigations relating to such violations.



It is the policy of Promark to conduct its operations in a manner that is environmentally responsible and befitting of a good corporate neighbor and citizen. In accordance with this policy, Promark complies with all environmental laws and manages all phases of its business in a manner that minimizes the impact of its operations on the environment. To further this policy, Promark shall:

  • Comply with applicable environmental laws and regulations and voluntary commitments to which the facility subscribes.
  • Eliminate, or reduce to the maximum practical extent, the release of contaminants into the environment, first through pollution prevention (material substitution and source reduction), then recycling, and finally through treatment and control technologies.
  • Effectively communicate with facility employees, suppliers, regulators, and customers, as well as the surrounding community, regarding Promark’s policy.
  • Periodically review and demonstrate continuous improvement in the facility’s environmental performance, including areas not subject to regulations.

We will make every effort to ensure that environmental performance is an integral part of Promark’s performance and of the performance of all of our employees. To this end, we will measure and periodically report on our progress in realizing these commitments.


Health and Safety

Promark strives to provide a work environment that is healthy and safe, free of unreasonable hazards, and in compliance with all applicable laws regulating workplace safety, security and health.  All employees have a responsibility to learn the safety procedures applicable to the conduct of their duties and to follow them.  Employees are also responsible for immediately reporting accidents, and unsafe or potentially hazardous practices or conditions, including actual or potential security risks.

Employees who violate safety standards, who cause hazardous or dangerous situations, who fail to report or, when appropriate, remedy such situations, may be subject to disciplinary action, up to and including termination of employment with just cause.

In the case of accidents that result in injury, regardless of how insignificant the injury may appear, employees should immediately notify the Health & Safety Committee: Human Resources, the Union Representative and the Director of Operations. Such reports are necessary to comply with applicable laws, and initiate insurance and workers’ compensation benefits procedures.


Working Conditions

Promark will conduct periodical risk assessments and job hazard analysis to discover what could cause harm to employees. We’ll establish preventative measures accordingly.

Potential threats and dangerous situations include but are not limited to:

  • Performing tasks on heights, scaffolds, ladders and other unsteady structures
  • Chemical substances
  • Operating dangerous equipment
  • Slippery or uneven surfaces / Unclean work environment
  • Temperature
  • Quality of air
  • Excessive weight lifting or repetitive motions

We’ll take the following preventative measures:

  • Only those with valid licenses can operate dangerous equipment
  • We’ll provide protective gear like gloves, protective uniforms, goggles etc.
  • Inspectors and quality control employees will inspect equipment regularly
  • We’ll hold employee training sessions in health & safety standards and procedures.
  • Continuous Improvement Engineers will evaluate processes and revise work procedures regularly
  • We will also analyze past incidents to assess what went wrong and prevent reoccurrences.


Smoke-Free Policy

Mindful of the health of its employees, Promark strives to maintain an office environment that is safe and minimizes risks to employees.

Accordingly, smoking is altogether prohibited and limited to outdoor designated areas.  All individuals share in the responsibility for adhering to and enforcing this policy, which applies to all Promark personnel and visitors.  Any issues or concerns should be brought to the attention of your manager or Human Resources.

Those employees, who would like to take the opportunity to quit smoking, are eligible to claim for products to help a person quit smoking that require a prescription.  Please refer to your group benefits handbook.


Visitors in the Workplace

To provide for the safety and security of employees and the facilities at Promark, only authorized visitors are allowed in the workplace. Restricting unauthorized visitors helps maintain safety standards, protects against theft, ensures security of equipment, protects confidential information, safeguards employee welfare and avoids potential distractions and disturbances.

All visitors should enter Promark through the main reception. If an unauthorized individual is observed on Promark’s premises, employees should immediately notify their manager or another member of management. If an employee feels comfortable doing so, he/she may escort the individual to the main reception for further assistance. If an employee feels that there may be a security threat, he/she must contact the General Manager, Office Coordinator or Human Resources immediately or contact local emergency services (i.e., 911).

An employee must receive authorization from his/her manager to allow his/her children and/or other family member(s) to visit.

This is just a summary. Please refer to Human Resources, and/or your manager for further information.

Tell us about your project.

Please note that Promark Electronics does not manufacture single units of equipment for personal use. We partner with OEMs for industry applications.